Course Title: Troubleshooting Your Mac



Troubleshooting Your Mac is perfect for those who want to become more confident with their Macs. “The Mac Doctor” Tom Watson teaches how to determine, diagnose, and repair things that go wrong with these machines. The techniques demonstrated are invaluable to both novices and the more advanced user. The knowledge acquired from Tom’s training will enable you to save time and money, not to mention the frustration of a frozen computer!


Course Author/Expert: Tom Watson

Language: english

Full Online Training Available: Yes

Number of Course Movies: 142

Course Duration: 8 hours



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Course Outline:



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Troubleshooting Your Mac


What is Troubleshooting?

What Troubleshooting is About

Why this CD Will Help (pt 1)

Why this CD Will Help (pt 2)


Tech Resources


User Manuals

Tech Support (pt 1)

Tech Support (pt 2)

Tech Support (pt 3)


RAM


Installing Ram (pt 1)

Installing Ram (pt 2)

Installing Ram (pt 3)

Installing Ram (pt 4)


The Monitor


The Monitor Cords

How the Monitor Works

The Monitor


The Mac Battery


The Mac Battery (pt 1)

The Mac Battery (pt 2)


The Keyboard


How the Keyboard Works

Cleaning Keyboards (pt 1)

Cleaning Keyboards (pt 2)

Cleaning Keyboards (pt 3)

Cleaning Keyboards (pt 4 )


SCSI Issues


SCSI Issues (pt 1)

SCSI Issues (pt 2)

SCSI Issues (pt 3)

SCSI Issues (pt 4)

SCSI Issues (pt 5)

SCSI Cords

SCSI Probe


The Mac Mouse


How the Mouse Works

Cleaning the Mouse (pt 1)

Cleaning the Mouse (pt 2)

Cleaning the Mouse (pt 3)


The CD ROM Player


How the CD-ROM Works

The CD ROM Player

CD ROM Cleaning


Memory


Differences in Memory

Memory Controls

Virtual Memory

The RAM Disk (pt 1)

The RAM Disk (pt 2)

Performance Problems

The Disk Cache

Ram Allocation

Ram Location

Cool Ram Tricks

Ram Guru 2.9

Startup Ram Issues

Diagnosing Ram Problems


The TS Toolkit


Disk First Aid

Virus Utilities

Virus Snapshots

System Cleanup

Tech Tool Overview

Norton Utilities

Conflict Catcher

Mac Care Unit

Net Barrier

Virus Barrier

Copy Agent

Chaos Master

Mac Check


The Desktop


The Mac Desktop

An Orderly Desktop

An Orderly OS

Documents Tricks

The Documents Folder

Desktop Organizing

Big Troubleshooting in a Small Way


The Internet


The Internet

Connection Methods

DSL Issues (pt 1)

DSL Issues (pt 2)

Phone Line Issue

TCP/IP

Domain Name System

What is the DNS?

Email Setup

SMTP & POP (pt 1)

SMTP & POP (pt 2)

Email Problems

Email Fixes (pt 1)

Email Fixes (pt 2)

Email Attachments (pt 1)

Email Attachments (pt 2)

Email Virus Potentials

Mac Link Plus

Internet Compression


Virus Issues


Virus Overview

Virus Prevention


The System Folder


The Computer Tools

The Apple Menu

The Control Panels

The System Guts

Extensions

Extensions Information

The Extensions Mgr.

Extension Conflicts

Mac Extensions


Finger Dancing


What is Finger Dancing?

Finger Dancing Lessons (pt 1)

Finger Dancing Lessons (pt 2)

Finger Dance Key Commands

More Key Commands (pt 1)

More Key Commands (pt 2)

More Key Commands (pt 3)

Standard Key Commands (pt 1)

Standard Key Commands (pt 2)


The Clean Install


Clean Install (pt 1)

Clean Install (pt 2)

Clean Install (pt 3)

Finishing a Clean Install (pt 1)

Finishing a Clean Install (pt 2)

Clean Installs (pt 1)

Clean Installs (pt 2)

Exchanging Fonts

Exchanging Preferences

Clean Purging


Top 20 Questions


Software Installation

Rebuilding the Desktop

Zapping the PRAM

The Flashing Question Mark

Backing Up Files

Defragmenting the Drive

Extension Conflicts

Data Recovery

Help in Mac OS

Computer Doesn't Launch

Internet Connections

Finding Lost Files

Fonts

How Much RAM do I Need?

How Do I Give more Ram to an App.

Updating Hard Disk Drivers

What is USB?

Upgrading the Mac OS

What are the Advantages of USB

Things To Remember


Hard Drive Issues


How the Hard Drives Work

Don't Do This


Buying a New MAC


How to Choose a New MAC

What is Available









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